Refund and Returns Policy
Last Updated: 09-12-2025
Thank you for choosing Elite Edge Biotech. Our Return & Refund Policy is designed to ensure a clear, fair, and transparent process for all customers. Please review the guidelines below regarding eligibility, procedures, and timelines for returns, refunds, and exchanges.
1. Scope & Contact Information
For all return or refund-related inquiries, please contact:
Email: info@eliteedgebiotech.com
Phone: 800-975-6951
Address:
Elite Edge Biotech
1350 Freeport Blvd 104 PMB 2004
Sparks, NV 89431
United States
2. Policy Overview
- Return Window: Within 30 days from the delivery date
- Refund Processing: Within 7 business days after inspection
- Return Shipping Costs: Customer responsibility unless item is defective or incorrect
3. Order Cancellations
You may cancel your order within two (2) hours of purchase by contacting customer service.
If your order has already been shipped, cancellation is no longer possible. You may still request a return once the item arrives—see instructions below.
4. Return Conditions
Return Window
Items may be returned within 30 days of delivery.
Item Condition Requirements
Returned products must be:
- Unopened
- Unused
- In original manufacturer packaging
- Sealed and untampered
Due to the nature of research-use-only peptide products, opened or used items cannot be returned, except for verified defects.
Proof of Purchase
A receipt or order number is required for all returns.
Exceptions (Non-Returnable Items)
We cannot accept returns for:
- Opened or used peptide products (unless defective upon arrival)
- Products damaged due to improper storage by the customer
- Items purchased from unauthorized sellers
- Custom or special-order items
5. How to Initiate a Return
Step 1 — Contact Customer Service
Email info@eliteedgebiotech.com with:
- Order number
- Reason for return
- Photos (if item is defective, damaged, or incorrect)
Step 2 — Receive Return Authorization
Our support team will provide:
- Return authorization number
- Packaging instructions
- Return shipping address (if different)
Step 3 — Package the Item
Ensure:
- The product is securely packed
- All original packaging is included
- Return authorization form is enclosed
Step 4 — Ship the Item
Use a reliable shipping carrier with tracking.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
6. Refund Policy
Refund Approval
Upon receiving your return, we will inspect the item and notify you of approval or denial within 7 business days.
Processing Time
Approved refunds will be issued to your original payment method within 7 business days.
Note: Banks or card providers may require additional time to post funds.
Confirmation
You will receive an email once your refund has been completed.
If your refund does not appear within the expected timeframe:
- Contact your bank or card provider first
- Email info@eliteedgebiotech.com for additional assistance
7. Exchange Policy
We offer exchanges for:
- Incorrect items
- Defective items
Contact us within 30 days of delivery to start an exchange.
Elite Edge Biotech will cover return shipping costs for:
- Wrong items sent
- Verified defective items
If you ordered the wrong product or quantity, please initiate a return and place a new order.
8. Exceptions & Special Cases
Defective or Damaged Items
If your product arrives damaged or defective:
- Contact us within 48 hours
- Provide photos of the issue
- Include your order number
We will arrange a replacement or refund at no cost to you.
Incorrect Product Received
If you receive the wrong item:
- Notify us immediately
- We will cover return shipping
- We will send the correct item promptly
Lost Packages
If your package appears lost:
- Contact us
- We will initiate a carrier investigation
- A replacement or resolution will follow based on carrier outcome
9. Processing Times
| Action | Timeline |
|---|---|
| Return must be initiated | Within 30 days of delivery |
| Inspection after receiving item | 7 business days |
| Refund issuance | Within 7 business days after approval |
| Exchange shipment | 4–7 delivery days after authorization |
10. Return Shipping Address
Send approved returns to:
Elite Edge Biotech
1350 Freeport Blvd 104
Sparks, NV 89431
United States
11. Additional Contact Information
Contact Form: https://eliteedgebiotech.com/contact
Email: info@eliteedgebiotech.com
Phone: (800) 975-6951
Address: 1350 Freeport Blvd 104
Sparks, NV 89431
United States
Customer Service Hours:
Monday to Friday — 9:00 AM to 10:00 PM PST
The customer service replies within 12-24 hours during working days