Effective Date: November 3, 2025

Elite Edge Biotech is committed to delivering your research products safely, securely, and efficiently. This Shipping Policy outlines our fulfillment procedures, delivery timelines, coverage areas, and customer responsibilities.

1. Delivery Coverage Areas

  • We ship to all valid addresses within the United States.
  • Some research compounds may be subject to carrier or destination-specific shipping restrictions.
  • If your order cannot be shipped due to regulatory limitations, you will be notified promptly.

2. Order Fulfillment & Transit Times

  • Orders are processed within 1–3 business days after payment verification.
  • Orders are not processed on weekends or recognized holidays.
  • Cut-off Time: Orders placed before 7PM PST will be processed the same day; those placed after will be processed the next business day.
  • Delivery timelines vary based on:
    • Destination
    • Shipping method selected at checkout
    • Carrier transit times

Possible causes of delays (not guaranteed by Elite Edge Biotech):

  • Carrier operational delays
  • Severe weather conditions
  • Natural disasters or emergencies
  • Security or customs holds
  • Carrier backlog
  • Public health restrictions

Elite Edge Biotech is not liable for delays caused by factors outside our control.

3. Shipping Rates & Delivery Time

Free Shipping: Free shipping over a specific order value of $200.
Standerd Shipping: We use USPS Express Shipping. It usually takes 3-4 days after processing, depending on the destination. We charge a flat $13 for any location in the USA.

We process orders from Monday – Friday; the cut-off time is 7:00 pm PST

Processing time is 1-3 days.

Shipping will take 3-4 days

Total delivery time is 4-7 days

4. Package Tracking

  • Once your order ships, a tracking number will be emailed to you.
  • If you do not receive a tracking email within 24 hours after order processing, please contact:
    info@eliteedgebiotech.com

5. Lost, Stolen, or Damaged Shipments

Reporting Window:

Missing or damaged shipments must be reported within 7 days of the expected delivery date.

Contact Us: info@eliteedgebiotech.com

Required Information for Damaged Shipments:

  • Customer Name
  • Address
  • Photos of the product
  • Photos of external packaging
  • Order number

We will assist with filing investigations or claims with the carrier.

Important Notice:

Elite Edge Biotech is not liable for packages marked “Delivered” by the carrier but not located by the customer.

For secure delivery, we recommend:

  • Shipping to safe, monitored addresses

6. Product Handling & Storage Responsibilities

Many research-use peptides require specific storage conditions such as:

  • 2–8°C refrigeration, or
  • –20°C freezing (depending on the compound)

Once your order is delivered:

  • Proper storage becomes your responsibility.
  • Failure to store products correctly may void eligibility for:
    • Returns
    • Exchanges
    • Replacements

Storage requirements are listed on product pages and included in shipment documentation.

7. Address Accuracy & Modifications

  • Customers must provide accurate, complete shipping addresses at checkout.
  • Elite Edge Biotech is not responsible for packages shipped to incorrectly entered addresses.

8. Refused or Undeliverable Packages

If a package is refused or deemed undeliverable:

You may be responsible for:

  • Return shipping fees
  • Restocking fees

Refunds for returned packages will be processed minus:

  • Original shipping costs
  • Applicable fees

9. Customer Support

For assistance with shipping, tracking, or delivery, contact us:

Contact Form: https://eliteedgebiotech.com/contact

Email: info@eliteedgebiotech.com
Phone: (800) 975-6951
Address: 1350 Freeport Blvd 104
Sparks, NV 89431
United States

Customer Service Hours:
Monday to Friday — 9:00 AM to 10:00 PM PST
The customer service replies within 12-24 hours during working days